The Effect of Employee Empowerment Strategies on Organizational Performance of Serena Hotels in Kenya

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dc.contributor.authorKinyua, Linet
dc.date.accessioned2021-04-06T05:43:41Z
dc.date.available2021-04-06T05:43:41Z
dc.date.issued2017-05
dc.descriptionMaster of Business Administration in Strategic Managementen_US
dc.description.abstractThe purpose of this study was to determine the effect of employee empowerment strategies on organizational performance of Serena Hotels in Kenya. The objectives of the study included: identifying employee empowerment strategies adopted by Serena Hotels in Kenya, determining the effects of employee empowerment strategies on performance of Serena Hotels in Kenya, and identifying the challenges encountered by Serena Hotels in Kenya in implementation of employee empowerment strategies. Descriptive research design was used and the target population comprised all the 202 employees at Serena Hotel headquarters in Kenya. Data was collected using a questionnaire, analyzed by use of Statistical Package for the Social Sciences (SPSS), Version 24, and presented in tables and figures. The study established that: Serena Hotels, Kenya had a number of empowerment strategies for employees; employees at Serena Hotels, Kenya owned the decision-making process; there was greater satisfaction among employees at Serena Hotels, Kenya; and that the management of Serena Hotels considered the contributions from employees. The study concluded that: Serena Hotels, Kenya had put in place a number of employee empowerment strategies such as reward systems, and training programmes; the hotel was financially viable to meet its business obligations; and that the hotel’s organizational performance was enhanced by repetitive customers. Among the study’s recommendations were: that the management of hospitality industry in Kenya should put in place different employee empowerment strategies as a way of enhancing their performance; and that the management of hotels in Kenya should involve the staff in decision making processes within the organizations.en_US
dc.description.sponsorshipDaystar University, School of Business and Economicsen_US
dc.identifier.citationKinyua, L, (2013), The Effect of Employee Empowerment Strategies on Organizational Performance of Serena Hotels in Kenya: Daystar University, School of Business and Economics, Nairobien_US
dc.identifier.urihttps://repository.daystar.ac.ke/handle/123456789/3504
dc.language.isoenen_US
dc.publisherDaystar University, School of Business and Economics, Nairobien_US
dc.subjectEffect of Employee Empowerment Strategiesen_US
dc.subjectSerena Hotelsen_US
dc.titleThe Effect of Employee Empowerment Strategies on Organizational Performance of Serena Hotels in Kenyaen_US
dc.typeThesisen_US

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