The Effect of Employee Empowerment Strategies on Organizational Performance of Serena Hotels in Kenya
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Date
2017-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Daystar University, School of Business and Economics, Nairobi
Abstract
The purpose of this study was to determine the effect of employee empowerment strategies on organizational performance of Serena Hotels in Kenya. The objectives of the study included: identifying employee empowerment strategies adopted by Serena Hotels in Kenya, determining the effects of employee empowerment strategies on performance of Serena Hotels in Kenya, and identifying the challenges encountered by Serena Hotels in Kenya in implementation of employee empowerment strategies.
Descriptive research design was used and the target population comprised all the 202 employees at Serena Hotel headquarters in Kenya. Data was collected using a questionnaire, analyzed by use of Statistical Package for the Social Sciences (SPSS), Version 24, and presented in tables and figures. The study established that: Serena Hotels, Kenya had a number of empowerment strategies for employees; employees at Serena Hotels, Kenya owned the decision-making process; there was greater satisfaction among employees at Serena Hotels, Kenya; and that the management of Serena Hotels considered the contributions from employees. The study concluded that: Serena Hotels, Kenya had put in place a number of employee empowerment strategies such as reward systems, and training programmes; the hotel was financially viable to meet its business obligations; and that the hotel’s organizational performance was enhanced by repetitive customers. Among the study’s recommendations were: that the management of hospitality industry in Kenya should put in place different employee empowerment strategies as a way of enhancing their performance; and that the management of hotels in
Kenya should involve the staff in decision making processes within the organizations.
Description
Master of Business Administration
in Strategic Management
Keywords
Effect of Employee Empowerment Strategies, Serena Hotels
Citation
Kinyua, L, (2013), The Effect of Employee Empowerment Strategies on Organizational Performance of Serena Hotels in Kenya: Daystar University, School of Business and Economics, Nairobi