Effectiveness of performance contracting on public service delivery: a study of the state department of Devolution in Kenya

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dc.contributor.authorWaithaka, Regina N.
dc.date.accessioned2021-05-03T10:12:53Z
dc.date.available2021-05-03T10:12:53Z
dc.date.issued2016
dc.descriptionMaster of Arts in Monitoring and Evaluationen_US
dc.description.abstractIn Kenya, performance contracts originated from the perceptions that the performance of the public sector had been consistently falling below the expectations of the public. As part of reforms, the Government of Kenya adopted the application of performance contracts in the management of the public service by the year 2004. A lot of research had been carried out on performance contracting but had not focused on the effects of performance contracting on public service delivery in the State Department of Devolution (SDD), hence the necessity of this study. The objectives of this study were to establish the perceptions of civil servants on performance contracting system in SDD, to assess the level of involvement of civil servants in performance target setting in SDD, to establish the effects of planning on service delivery and to examine the challenges experienced in the implementation of performance contracting in SDD. The research worked with a target population of 75 civil servants. It utilized a descriptive research approach; stratified random sampling technique; data collection tools were questionnaires and interviews. Data analysis was done using SPSS version 20.0. Study findings indicated that since introduction of performance contracting, service delivery in the State Department of Devolution had improved. Also identified were challenges facing the implementation of the performance contracts such as inadequate capacity and resources; and lack of acceptability of performance contracting system by some of the employees. The study recommended that there could be continuous training of the employees to increase their understanding of the concept of performance contracting. Adequate resources be provided to enable the employees achieve their targets and hence improve service delivery.en_US
dc.description.sponsorshipDaystar University, School of Human and Social Sciencesen_US
dc.identifier.citationWaithaka , R. N. (2016). Effectiveness of performance contracting on public service delivery: a study of the state department of Devolution in Kenya : Daystar University, School of Human and Social Sciences, Nairobi.en_US
dc.identifier.urihttps://repository.daystar.ac.ke/handle/123456789/3534
dc.language.isoenen_US
dc.publisherDaystar University, School of Human and Social Sciencesen_US
dc.subjectperformance contractingen_US
dc.subjectpublic service deliveryen_US
dc.subjectthe state department of Devolution in Kenyaen_US
dc.titleEffectiveness of performance contracting on public service delivery: a study of the state department of Devolution in Kenyaen_US
dc.typeThesisen_US

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