Effectiveness of performance contracting on public service delivery: a study of the state department of Devolution in Kenya
Loading...
Date
2016
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Daystar University, School of Human and Social Sciences
Abstract
In Kenya, performance contracts originated from the perceptions that the performance of the public sector had been consistently falling below the expectations of the public. As part of reforms, the Government of Kenya adopted the application of performance contracts in the management of the public service by the year 2004. A lot of research had been carried out on performance contracting but had not focused on the effects of performance contracting on public service delivery in the State Department of Devolution (SDD), hence the necessity of this study. The objectives of this study were to establish the perceptions of civil servants on performance contracting system in SDD, to assess the level of involvement of civil servants in performance target setting in SDD, to establish the effects of planning on service delivery and to examine the challenges experienced in the implementation of performance contracting in SDD. The research worked with a target population of 75 civil servants. It utilized a descriptive research approach; stratified random sampling technique; data collection tools were questionnaires and interviews. Data analysis was done using SPSS version
20.0. Study findings indicated that since introduction of performance contracting, service delivery in the State Department of Devolution had improved. Also identified were challenges facing the implementation of the performance contracts such as inadequate capacity and resources; and lack of acceptability of performance contracting system by some of the employees. The study recommended that there could be continuous training of the employees to increase their understanding of the concept of performance contracting. Adequate resources be provided to enable the employees achieve their targets and hence improve service delivery.
Description
Master of Arts in Monitoring and Evaluation
Keywords
performance contracting, public service delivery, the state department of Devolution in Kenya
Citation
Waithaka , R. N. (2016). Effectiveness of performance contracting on public service delivery: a study of the state department of Devolution in Kenya : Daystar University, School of Human and Social Sciences, Nairobi.