An Examination of the Impact of Work Burnout Syndrome on Psychological Well-Being Among Bank Employees at KCB Bank, Kenya Ltd Nairobi, Central Region.

Abstract

The study addressed the significant issue of work burnout syndrome and its negative effects on the psychological well-being of employees at KCB Bank, Kenya Ltd., in Nairobi's Central Region. The study objectives included investigating the prevalence of burnout syndrome, exploring the factors that contribute to burnout, establishing the impact of burnout syndrome on psychological well-being, and evaluating interventions for burnout reduction among employees of KCB Bank, Kenya LTD, Nairobi Central Region. The study's framework was based on the Maslach Burnout Theory, the Effort-Reward Imbalance Model, and the Job Demands-Resources Model. The research adopted a cross-sectional design with a mixed-methods approach. The target population consisted of full-time KCB Bank employees in various roles across the Nairobi Central region. To ensure representation from diverse jobs and departments, the study adopted a population of 250, selecting a sample of 152 staff members using stratified random sampling. Data was collected using standardized questionnaires and semi-structured interviews and analyzed through descriptive statistics, correlation analysis, and regression analysis. The pre-testing method was employed to validate and ensure the reliability of the data collection instruments. Study findings indicated a burnout prevalence of 62%, with emotional exhaustion (EE) and depersonalization (DP) as significant dimensions and a decline in personal accomplishment (PA). Factors contributing to burnout included heavy workloads, high job demands, a lack of management support, and poor communication, leading to job dissatisfaction and emotional strain. Psychological well-being revealed an average score of 3.19, indicating moderate levels among employees. The findings underscore a strong correlation between burnout and negative mental health outcomes, necessitating tailored interventions. Preferred solutions included mental health services, flexible work arrangements, stress management training, and improved communication channels. The study emphasizes the importance of a multifaceted approach to reduce burnout and enhance employee well-being in the banking sector.