A Study of The Effects of Change Management Process On Organizational Performance: A Case Study of The Africa Network for Animal Welfare

Abstract

The study sought to assess the effect of change management process on organizational performance of the Africa Network for Animal Welfare. The organization’s change management process was investigated against Kotter’s 8-step model, focusing on four main indicators of organizational performance, namely: program effectiveness, public engagement, resource mobilization, and organization efficiency. The objectives of the study were to establish how the change management process was undertaken by the Africa Network for Animal Welfare, determine the effect of the change management process on the organization’s performance, establish the challenges faced by the organization while undertaking the change management process, and establish the components of performance in the organization. The study adopted descriptive research design and questionnaires were used to collect primary data. The study found that the vision for change was well communicated to the employees as indicated by 14 (43.8%) of the respondents. If further found that the organization was found to be more efficient and effective after the change process as indicated by 18 (56.3%) of the respondents thereby indicating that change management has a positive effect on organizational performance. The major challenge identified by 16 (50%) of the respondents was that inadequate time in between the introduction of new changerelated activities, hence a caution to organizations undertaking the change process to exercise patience at each stage of the process. The study concluded that the change process had a positive effect on organizational performance. The study recommended that the leadership should give adequate time for each phase of the process to be introduced, processed, and implemented to avoid any confusion amongst employees during the change process.