Effect of Implementation Challenges of Financial Information Systems on Service Delivery: A Case Study of the National Museums of Kenya

Abstract

Implementing dedicated financial information systems within organizations is the most challenging part of IT strategies since they significantly increase activity efficiency if properly implemented, and on the other hand, may cause major investment problems. The paper focuses on the financial information systems implementation challenges affecting service delivery by presenting a case study on the National Museums of Kenya. The research study utilized a case study research design. Quantitative techniques were used to analyze data collected from the respondents. The target population of this study was users of FIS and management of NMK and regional accountants. The researcher utilized a semi- structured, self-administered questionnaire to collect data from the respondents. Out of the 40 customers, feedback was received from 35 customers giving a response rate of 88%. The responses received were analyzed using SPSS version 17.0. The findings suggest that NMK did not have FIS in place and that NMK faced an array of challenges in in implementing it FIS that included inadequate planning and coordination fron its headquarters to regional offices, inadequate use of procedures and processes, inadequate infrastructure of integrated systems and lack of enough funds. The recommendation of the study is that NMK management should study competition trends used by its competitors to be at par with them or a head of them.