Effective Internal Communication and Employee Performance- A Case of the Anglican Church of Kenya Makueni Diocese
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Date
2020-10
Authors
Muasya, Maureen M.
Journal Title
Journal ISSN
Volume Title
Publisher
Daystar University, School of Communication
Abstract
As much as the corporate function of internal communication has been widely discussed and researched, studies in the church as a corporate organization are limited. It is in this effect that this study sought to investigate effective internal communication and employee performance focusing on the Anglican Church of Kenya, Makueni Diocese. The study was guided by the following objectives: to find out the effectiveness of the internal communication channels towards employee performance at ACK Diocese of Makueni, Makueni county, Kenya, establish if the employees of ACK Diocese of Makueni are fully informed of the activities relevant to their functions, determine the relationship between internal communication and employee performance in ACK Diocese of Makueni, and suggest ways to improve the internal communication system as an employee performance mechanism in ACK Diocese of Makueni. The study was anchored on the organizational information theory. A descriptive case study was used using a quantitative approach and questionnaires were used to collect data. The main findings of the study were that internal communication structure of ACK Diocese of Makueni was rated ineffective by 62% of the respondents and effective by 36% of the respondents while employee performance was rated ineffective by 30% against 26% who said that performance was effective The study concluded that internal communication in the ACK Diocese of Makueni should be well planned and effectively executed for it affects employee performance both implicitly and explicitly. It is recommended that ACK Diocese of Makueni acquire a communications department with qualified communications personnel to enable the organization to stand a firm ground as both a social and corporate organization
Description
Master of Arts in Communication
Keywords
Internal Communication, Employee Performance, Anglican Church of Kenya, Makueni Diocese
Citation
Muasya, M. M., (2020). Effective Internal Communication and Employee Performance- A Case of the Anglican Church of Kenya Makueni Diocese. Daystar University, School of Communication: Nairobi