Effects Of Stakeholder Involvement On Performance Of Telemedicine Projects In Nairobi County: A Case Of Access Afya
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Date
2020-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Daystar University, School of Business and Economics.
Abstract
The purpose of this study was to establish the effects of stakeholder involvement on the performance of telemedicine projects in Nairobi County, with a specific focus on Access Afya. The study sought to determine the extent of stakeholder involvement in telemedicine projects, determine the measures of the performance of telemedicine projects, and investigate the effects of stakeholder involvement on the performance of telemedicine projects. Descriptive research design was used and the target population was 50 employees of Access Afya working in the medical, IT, management, and quality assurance departments. A census survey was conducted and data was collected via a questionnaire. The data was analyzed using the Statistical Package for the Social Sciences (SPSS), version 22. On the extent of stakeholder involvement in the telemedicine project, 65%, 36%, and 27% of the respondents agreed that the healthcare organization, the government, and the telemedicine solution provider, respectively, were involved. On the assessment of measures of project performance, 38% of the respondents agreed that the projects were completed in time, and 35% agreed that the projects were completed within budget. Also, 41% of the respondents expressed their satisfaction with telemedicine services. A positive correlation was found between stakeholder and healthcare organization, government, telemedicine solution provider, and performance of telemedicine projects with Pearson correlation coefficient, r=0.574, statistically significant, p=0.000; Pearson correlation coefficient, r=0.596, statistically significant, p=0.000; and Pearson correlation coefficient, r=0.553, statistically significant, p=0.001, respectively. This indicated that stakeholder involvement affects telemedicine projects. The study recommends that healthcare organizations should be fully involved, work closely with the government, and ensure that the telemedicine solution providers are well involved in the telemedicine projects.
Description
Master of Business Administration
in Project Management
Keywords
Stakeholder Involvement, Performance, Telemedicine Projects, Nairobi County, Access Afya
Citation
Karan, R.C. (2020). Effects Of Stakeholder Involvement On Performance Of Telemedicine Projects In Nairobi County: A Case Of Access Afya. Daystar University, School of Business and Economics: Nairobi