Effect of Conflict Management Strategies on Organizational Performance of Cement Manufacturing Companies in Kenya: A Case of East African Portland Cement Company

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dc.contributor.authorGathethe, Mercy
dc.date.accessioned2024-11-05T12:57:29Z
dc.date.available2024-11-05T12:57:29Z
dc.date.issued2017-05
dc.descriptionMASTER OF BUSINESS ADMINISTRATION in Strategic Management
dc.description.abstractThe purpose of the study was to determine the effect of conflict management strategies on the organizational performance of East African Portland Cement. Its objectives were to identify conflict management strategies that affected organizational performance at East African Portland cement, to determine the effects of conflict management strategies on organizational performance at East African Portland Cement, and to establish challenges encountered when implementing conflict management strategies at East African Portland Cement. The study used descriptive research design and the target population was 695 employees drawn from the Human Resource, Finance, Marketing and the Operations departments of the East African Portland Cement Company. Purposive sampling technique was used to select a sample of 69 respondents. Questionnaires were used to collect data which was analysed using Statistical Package for Social Sciences (SPSS) version 21. The study found out that EAPCC used accommodation, comprise, competition and collaboration as methods of conflict management and that conflict management strategies used by EAPCC affected its organizational performance. However, the company faced challenges in the implementation of the conflict management strategies which included political, environment, communication blockage, technology and government policy challenges. The study concluded that that EAPCC used conflict management strategies and that thse strategies played a key role in organizational performance. The study recommended that the company should improve its systems of operations by emracing new technology, and should also train and develop their employees on matters concerning conflict management and lastly it should engage all the stakeholders in finding solutions to the conflicts.
dc.description.sponsorshipDaystar University, School of Business and Economics
dc.identifier.citationGathethe, M. (2017). Effect of Conflict Management Strategies on Organizational Performance of Cement Manufacturing Companies in Kenya: A Case of East African Portland Cement Company. Daystar University, School of Business and Economics
dc.identifier.urihttps://repository.daystar.ac.ke/handle/123456789/5611
dc.language.isoen
dc.publisherDaystar University, School of Business and Economics
dc.subjectconflict management strategies
dc.subjectorganizational performance
dc.subjectEast African Portland Cement
dc.titleEffect of Conflict Management Strategies on Organizational Performance of Cement Manufacturing Companies in Kenya: A Case of East African Portland Cement Company
dc.typeThesis

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