Assessment of the Impact of Talent Management on Organizational Productivity: A Case of Barclays Bank of Kenya Limited

Abstract

Talent management within organizations is a human resource strategy that seeks to identify, develop, reward and retain talented and potential employees. Finding and managing talent has become more complex and turbulent than ever before. Today, talent is harder to find and nurture and easier to waste and lose. The organization’s ability to consistently seek, attract and keep talent provides a source of competitive advantage to the organization. Talent contributes greatly to the performance of the organization and its management has a direct impact on the overall business performance. The purpose of this study was to assess the impact of talent management on organizational productivity in Barclays Bank of Kenya Ltd. The objectives of this study were to assess the impact of talent management on organizational productivity, to appraise the practices of talent management in Barclays Bank of Kenya Ltd and to determine the extent to which talent management contributes to the employee performance in Barclays Bank of Kenya Ltd. Using a combination of quantitative and qualitative research approaches, a population of three thousand one hundred and ninety-three employees were involved. Simple random sampling method was applied to select a sample of two hundred and thirty respondents. Data collected was processed using Excel application and Statistical Package for the Social Sciences (SPSS). Data from the questionnaire was presented in tables and figures while data collected from the interviews were presented in form of narratives. Study findings showed that talent management increased productivity in organizations through job alignment, and talent identification and development. This study also found out that to succeed in talent management, Barclays Bank of Kenya Ltd needed to set aside additional resources. Further, rewards, training and development and performance appraisal were found to be the most effective talent management practices which ensured that Barclays Bank of Kenya had skilled, motivated and competent workforce. From the findings, the challenges faced in implementing talent management were related to job alignment, rewards, working environment and performance appraisal system.