Critical Success Factors and Performance of Health Projects in Mandera County: Case of Enhancing Quality and Universal Access of Health to Indigenous People.
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Date
2024
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Daystar University, School of Business and Economics
Abstract
The EQUIP project in Mandera East Sub County was meant to counter and mitigate reproductive health challenges such as maternal and infant mortalities. However, since inception, maternal and infant mortalities persisted. Therefore, the EQUIP project is not performing as expected and is characterized by project delays, poor service quality. This study sought: to assess the critical success factors adopted by the EQUIP project; to determine the performance of the EQUIP project; to evaluate the influence of critical success factors on performance of the EQUIP project. The underpinning theory was the Normalization Process Theory, supported by stakeholder theory and human capital theory. The study adopted a descriptive-correlational research design using a census of 110 stakeholders of EQUIP project. The data was collected using semi-structured questionnaires. The study reported that the EQUIP project did not adopt stakeholder engagement, effective communication, project support and capacity development as critical success factors in its operations. The study found a positive correlation between adoption of critical success factors of stakeholder engagement (r = 0.191) effective communication (r = 0.343), project support (r = 0.35) and the performance of the EQUIP project. The findings of this study were consistent with the normalization process theory supported by stakeholder theory and human capital theory. Whereby adoption of success factors under normalization process theory leads to enhanced performance, capacity development through the human capital theory enhances performance and project support and goodwill as a product of stakeholder engagement supports the prerogative of the stakeholder theory. The project contributed to sustainable development goals number 3 on good health and wellbeing through providing information on access to medical care and also on Sustainable Development Goals (SDG) goal 10 on the reduction of inequalities.
Description
MASTER OF BUSINESS ADMINISTRATION in Project Management
Keywords
Reproductive health challenges, Maternal and infant mortalities, Project delays, poor service quality
Citation
Akinyi, O. E. (2024). Critical Success Factors and Performance of Health Projects in Mandera County: Case of Enhancing Quality and Universal Access of Health to Indigenous People. Daystar University, School of Business and Economics