High Performance Business Strategies and Techniques Practiced by Successful Large Private Service Enterprises in Nairobi

Abstract

The service industry plays a crucial role in a nation's economy. The importance of the transportation, communication and the health sub- sectors cannot be over emphasized. Provision of reliable and efficient services is a prerequisite for a nation to move to an industrialized economy. This research examined the business strategies and techniques practiced by certain selected successful service organizations in Nairobi. In doing so a detailed questionnaire was prepared and forwarded to these organizations. The analysis of the questionnaires revealed that the most popular business strategies are the growth strategies, innovations and turnarounds. The most popular business techniques are teamwork, effective decisions and effective communication. Also noted to be necessary for an organization's high performance and hence success were the presence of clear organizational goals, action on customer feedbacks and knowledge of the organization's mission and vision. With the knowledge of what high performing service organizations practice, the under performing service organizations can be encouraged to embark on these high performing practices with the hope that they too will become high performers and hence make the climate favourable to enable Kenya to become industrialized