Browsing by Author "Mwamba, Dorcas"

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    The Effect of Innovation on Service Delivery in The Public Sector in Kenya
    (International Journal of Business Strategies, 2016) Wambugu, Doris; Wachira, David Muturi; Mwamba, Dorcas
    Purpose: The purpose of this study was to assess the effect of innovation on service delivery. Methodology: The study adopted descriptive research design. The study adopted a descriptive analysis by use of descriptive statistics such as mean and frequencies. The target population in this study was 280 employees working in Nairobi GPO. A mixed sampling technique was adopted. The sample size of this study was 65 employees of Nairobi GPO Huduma Centres and 5 members of the public. This study used primary data. Data was collected using questionnaires. Results: These findings imply that products/service innovations carried out at Huduma centers have contributed immensely on performance of the centers in Kenya. The findings indicated that the respondents rated technology innovations to have major positive effects on increasing the number of people served, reducing time of service delivery, increasing accountability and transparency and finally improving public understanding of government activities. These findings imply that Huduma center innovations faced lack of adequate resources during implementations. Unique contribution to theory, practice and policy: The study recommends that Huduma should involve their staff more in the innovation in order to have better service delivery. The study also recommends that Huduma centers should encourage their customers to give their feedback on services and products innovation at the centers for further development. The study also recommends that Huduma centers directors should encourage the employees to come up with new ways to better service delivery. Huduma centers should also address the issue of lack of adequate and sufficient finance since it poses a major challenge to development of innovations at the centers
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    The Effect of Training and Development Strategy on Organizational Performance: A Case Study of Central Bank of South Sudan
    (Journal of Strategic Management, 2017) Koang, Yiek, Gordon; Irungu, Dancan Njagi; Mwamba, Dorcas
    Training and development strategy is not given high priority in organizations. In public institutions, problem related to facility, participants, administration, lack of seriousness on the parts of the trainees, trainers, lack of communication with the superiors on training and different expectations from training are major obstacles which can create negative progress about training. Amidst the shortcomings there are numerous benefits that can be accrued through training and development and employee productivity, employee satisfaction, organizational efficiency and effectiveness. The purpose of this study was to assess the effect of training and development strategies on Organizational performance in Central Bank of South Sudan, Juba. Objective of the Study were; to establish training and development strategies that have been adopted by Central Bank of South Sudan. The research was conducted at Central Bank of South Sudan which is situated in Juba. The data was obtained from employees of the bank from both the management and Staff from different departments. The descriptive research design was used in the study. The target population was 111 employees while the sample population was 41 employees. The findings showed that several training and development strategies have been adopted by the Central Bank of South Sudan. The study recommends that evaluation of the training methods should be done before the training is given so that the impact of the training on performance is measured.
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    Training and development strategies and challenges influencing Organizational Performance: A Case Study of Central Bank of South Sudan
    (Journal of Human Resource and Leadership, 2017) Yiek, Gordon Koang; Irungu, Dancan Njagi; Mwamba, Dorcas
    Training and development strategy is not given high priority in organizations. In public institutions, problem related to facility, participants, administration, lack of seriousness on the parts of the trainees, trainers, lack of communication with the superiors on training and different expectations from training are major obstacles which can create negative progress about training. Amidst the shortcomings there are numerous benefits that can be accrued through training and development and employee productivity, employee satisfaction, organizational efficiency and effectiveness. The purpose of this study was to assess the effect of training and development strategies on Organizational performance in Central Bank of South Sudan, Juba. Objectives of the Study were; to determine how training and development strategies that have been adopted by Central Bank of Southern Sudan affect its performance and to establish the challenges experienced by Central Bank of Southern Sudan when implementing training and development. The research was conducted at Central Bank of South Sudan which is situated in Juba. The data was obtained from employees of the bank from both the management and Staff from different departments. The descriptive research design was used in the study. The target population was 111 employees while the sample population was 41 employees. The findings showed that several training and development strategies have been adopted by the Central Bank of South Sudan. The extent of strategy adoption was however different. The study found organizational culture, policies and leadership style influenced strategies adoption. The finding showed that training and development strategies increase staff motivation, increase employee satisfaction hence increasing productivity of employees. The study recommends that evaluation of the training methods should be done before the training is given so that the impact of the training on performance ismeasured. Also, training is an investment to the employees by the organization, and should, therefore, bring returns to the organization. On the area for further study, an expanded study which covers not only the Central Bank of South Sudan but also related banks be carried out as this will help to assess whether the findings of the current study could have universal application.