An Internal Communication Audit of the Constituency Development Fund (CDF) Board and Secretariat
Loading...
Date
2013
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Daystar University
Abstract
Effective internal communication is important to organizations because through proper communication the organizations can send and receive information which will enable them to make successful decisions. The main objective of the study was to carry out an internal communication audit of the CDF Board and Secretariat and to establish the communication styles that are in place, how they work and the perceived effectiveness of the organization’s communication. The study focused on the General Systems Theory whose proponent was Ludwig Von Bertalanffy of 1956. This theory examined the importance of an organization working together with all its systems. The study employed a census sampling method for the lower and middle employees who were 33 and conducted interviews for the top management. , the study found that the use of email for sending of messages was the most preferred among the employees. The study also revealed that CDF Board and Secretariat did not have any written policy on how communication was to be done at the organization and majority of the employees wanted the board to improve on its communication policies. The study found that lack of communication and remuneration were some of the reasons employees left the organization. The study recommended that CDF Board and Secretariat should see the urgency of implementing the communication strategy as soon as possible. In addition to this, they should ensure regular updates to the staff members on the upcoming events for them to have a sense of belonging and job security.
Description
Keywords
Internal Communication Audit, Constituency Development Fund (CDF)
Citation
An Internal Communication Audit of the Constituency Development Fund (CDF) Board and Secretariat By Caroline S. Mchome, Daystar University, 2013