The Role of Internal Communication on Employee Job Satisfaction in Organizations: A Case of Capital Markets Authority.
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Date
2023-10
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Daystar University, School of Communication
Abstract
This study aimed to investigate the internal communication practices at the Capital Markets Authority (CMA) and their impact on employee job satisfaction. A mixed-methods approach was employed, involving a survey questionnaire administered to 92 CMA employees and in-depth interviews with four key informants from the organization. The data collected were analyzed using both quantitative and qualitative methods. The study identified a variety of communication channels used at CMA, with email being the most preferred. The organization utilized a combination of traditional and digital methods to meet employees' diverse communication needs. Information primarily flowed from directors to staff, reflecting a top-down communication approach. However, lateral and informal communication channels also played a significant role in information dissemination. A majority of respondents perceived the communication approach at CMA as "very formal." While this formality aligns with the organization's professionalism, it highlighted the need for a balance with open and transparent communication. Timely access to job-related information positively influenced job satisfaction among CMA employees. Clear communication about organizational performance, supervisor availability, structured meetings, informal communication, and peer interaction contributed significantly to job satisfaction. Communication challenges including impatience, information silos, delays, deliberate withholding of information, and early receipt of information, were acknowledged and need to be addressed. Effective internal communication processes have a direct and positive impact on employee job satisfaction at CMA. Timely access to information, transparency in leadership communication, and opportunities for peer interaction were key drivers of job satisfaction. Addressing communication challenges is essential for streamlining communication processes and enhancing employee satisfaction. The study recommends that CMA should maintain a balance between formal and open communication, address communication challenges, and continue to foster a culture of transparency and timely information sharing to further enhance job satisfaction. CMA should also develop internal communication policies and guidelines to guide strategic internal communication practices.
Description
MASTER OF ARTS
in Communication
Keywords
Internal Communication, Employee Job Satisfaction, Organizations, Capital Markets Authority
Citation
Koyiet, L. N., (2023). The Role of Internal Communication on Employee Job Satisfaction in Organizations: A Case of Capital Markets Authority: Daystar University, School of Communication