The Effect of Mobile Phones on Interpersonal Communication among University Students

Abstract

Information technology has the potential to influence the lives of ordinary citizens as much as it has influenced business, education and government. According to Payne (2001), new communication technologies have changed the way we live, learn and work. People using mobile phones in public places are a common sight in most countries. There is no doubt that many find mobile phones highly useful, and appreciate the flexibility and accessibility they represent. The use of mobile phones in public places may also be viewed as annoying and disturbing, interrupting other activities, and even perceived as improper behaviour in many social situations. The broad objective of this study was to assess the effect of mobile phones on interpersonal communication among university students. The researcher used both qualitative and quantitative approaches. The study is based on a sample of Daystar University undergraduate students. Quota sampling was used and 203 questionnaires were distributed to students. In addition to the questionnaires, a focus group consisting of twelve students was conducted. Audio tape interviews from the focus group discussions were transcribed, edited and then coded into emerging concepts based on the responses received. Data from self-administered questionnaires was. summarized, coded, keyed into computer and then analyzed using Statistical Package for Social Sciences (SPSS). The theoretical framework was derived from two communication theories Uncertainty Reduction Theory (URT) and Technological Determinism Theory. The data collected showed among other things that most university students own mobile phones. Text messaging (SMS) proved so popular primarily because of the cost element. In addition, text messages are discreet, personal and may not be as disruptive in a social setting compared to a call. Mobile phones