Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review

Simple item page
dc.contributor.authorWandiga, Eunice Ngina
dc.contributor.authorKilika James M.
dc.contributor.authorJames, Rosemary
dc.date.accessioned2024-05-08T13:06:28Z
dc.date.available2024-05-08T13:06:28Z
dc.date.issued2017
dc.descriptionJournal Article
dc.description.abstractThe operations function of an organization plays a strategic role in the success of organizations as it addresses key decisions that determine the utilization of economic resources in the value creation process to deliver goods and services. While the function has been sufficiently studied and documented in the manufacturing sector, little has been done reflecting the services sector. This paper presents a review of the extant theoretical and empirical literature on two constructs linked to operations strategy in the context of a knowledge intensive sector in the phenomenon leading to firm performance. The relevant theories are reviewed, constructs and their operational indicators identified and compared against extant empirical work and emergent knowledge gaps identified. The paper finally proposes a multidisciplinary based theoretical model suitable for advancing knowledge in this area together with the accompanying implications for future research.
dc.identifier.citationWandiga E. N., Kilika J. M. & James R. (2017): Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review.: International Journal of Business and Management. Article Link: doi:10.5539/ijbm.v12n8p234
dc.identifier.issn1833-3850 - Print
dc.identifier.issn1833-8119 - Online
dc.identifier.urihttps://repository.daystar.ac.ke/handle/123456789/4560
dc.language.isoen
dc.publisherInternational Journal of Business and Management
dc.relation.ispartofseriesVol. 12, No. 8
dc.subjectCustomer based competences
dc.subjectFirms Operations strategy
dc.subjectKnowledge based intensive sector
dc.titleLinking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review
dc.typeArticle

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector.pdf
Size:
247.16 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

Journal Articles