Juma, Polly Naliaka2025-01-172025-01-172024-10Juma, P. N. (2024). Effects of Burnout Syndrome on Work Performance of Employees at Curriculum Development, Assessment and Certification Council, Nairobi, Kenya. Daystar University, School of Applied Human Scienceshttps://repository.daystar.ac.ke/handle/123456789/5966Master of Arts in Counselling PsychologyThis study aimed to examine burnout syndrome and its effects on work performance among employees at the TVET Curriculum Development, Assessment, and Certification Council (CDACC) in Nairobi, Kenya. It intended to identify the prevalence of burnout, assess the associated risk factors, evaluate the effects on work performance, and explore coping strategies for enhancing performance among TVET CDACC employees. The study was grounded by two theories: the job demand resources theory (JD-R) theory and the multi-dimensional Maslach theory, which aim to clarify how workplace demands, resources, and perceived imbalances between effort and rewards contribute to burnout and affect work performance. The study employed a convergent parallel mixed-methods design, targeting 90 participants, of which 82 successfully participated. This included 75 TVET CDACC employees and 7 representatives from TVET institutions within Nairobi County. CDACC employees were selected through census and stratified random sampling, while TVET institutions were chosen through a combination of simple random and purposive sampling methods. Data collection involved the use of tailored questionnaires, interviews with key informants, and document analysis. Quantitative and qualitative data were analyzed using descriptive, inferential, and thematic methods. Findings related to burnout prevalence revealed that 44% of respondents reported low exhaustion levels, 37% moderate levels, and 19% high levels. Regarding depersonalization, 48% of respondents exhibited low depersonalization levels, 32% moderate levels, and 20% high levels. Additionally, 45% of respondents reported low personal achievement levels, 39% moderate levels, and 16% high levels. Contributing factors to burnout syndrome included a heavy workload, lack of supportive working conditions, unclear job responsibilities, and minimal control over job tasks. Burnout syndrome's impact on work performance was significant, with 36% of respondents showing poor task performance, reflecting difficulties in managing tasks and completing them on time. The study also highlighted that 29% of the respondents performed poorly in their contextual roles, indicating a limited tendency to go beyond basic job requirements such as assisting colleagues or taking initiative. Moreover, 24% of respondents frequently engaged in counterproductive behaviours, which negatively impacted workplace productivity. It was concluded that burnout syndrome significantly reduces employee productivity and compromises the quality of output. Recommendations were made for the management of TVET CDACC to take proactive measures, including reviewing employee workloads, to inform and implement strategies that would create a more conducive and supportive working environment, ultimately boosting employee productivity.enCurriculum DevelopmentAssessmentand Certification CouncilThesis