Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review
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Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Business and Management
Abstract
The operations function of an organization plays a strategic role in the success of organizations as it addresses key decisions that determine the utilization of economic resources in the value creation process to deliver goods and services. While the function has been sufficiently studied and documented in the manufacturing sector, little has been done reflecting the services sector. This paper presents a review of the extant theoretical and empirical literature on two constructs linked to operations strategy in the context of a knowledge intensive sector in the phenomenon leading to firm performance. The relevant theories are reviewed, constructs and their operational indicators identified and compared against extant empirical work and emergent knowledge gaps identified. The
paper finally proposes a multidisciplinary based theoretical model suitable for advancing knowledge in this area together with the accompanying implications for future research.
Description
Journal Article
Keywords
Customer based competences, Firms Operations strategy, Knowledge based intensive sector
Citation
Wandiga E. N., Kilika J. M. & James R. (2017): Linking Operations Strategies with Customer Based Competence and Firm Performance in the Context of Knowledge Based Intensive Sector: A Theoretical Review.: International Journal of Business and Management. Article Link: doi:10.5539/ijbm.v12n8p234