Browsing School of Business and Economics by Title
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Wanyeri, Mary Nyambura (Daystar University, School of Business and Economics, May , 2011)[more][less]
Abstract: Employee retention is one of the biggest challenges facing corporate leaders and businesses today. Attracting the best talent is a demanding task, but retaining these employees is even more difficult. One way to tackle this problem is to understand what employees want from an organization. The main objectives of this study were to establish the reasons why employees stay or leave The Karen Hospital (TKH), to evaluate the current employee retention strategies used in TKH, to determine the critical success factors for employee retention and to determine the effects of employee turnover on employee productivity and TKH performance. The employee retention study was aimed at helping the hospital establish the critical success factors on employee retention. The key findings of the research showed that majority of employees stayed at TKH because of the following reasons: the work was challenging, the work environment was conducive and that there was training and development of employees. Majority of the employees left TKH because of career advancement, salary, long working hours and low benefits provided to them in the organization. The current employee retention strategies used in TKH included availability of appropriate resources and equipment, promotion of diversity amongst employees, positive work environment, medical benefits etc. The employees however felt that their ability to balance between work/life issues due to workload, competitive pay, flexibility of work schedule, reward and recognition, career advancement and lack of incentives needed to be addressed in order to make employees more motivated and productive in the organization. The findings of the study provided the critical success factors that could contribute to employee retention in TKH which included providing competitive pay, according trust of employees by management to make correct decisions in the workplace, giving incentives, providing training and education opportunities, provision of appropriate resources and equipment for work, recognition and reward for outstanding performance and providing flexible working hours. The results of this study also indicated that high staff turnover reduced significantly the productivity and performance of employees in the organization. From the findings of the research, the researcher recommended that the remuneration package and benefits of employees should be reviewed, employees should be recognized and acknowledged for their outstanding performance, the working schedules should be improved which should include flexible working hours and more training and educational opportunities should be provided within the organization. The organization should also develop their employees and offer career advancement so that their worth to the organization increases. Description: Master of Business Administration in Strategic Management and Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3698 Files in this item: 1
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Mutuku, Ann, M. (Daystar University, June , 2015)[more][less]
Abstract: Growth in the life insurance sector has remained gradual with a penetration ratio of 1.08% leaving a huge potential of opportunities to be capitalized by the various insurance companies. Penetration of insurance in Kenya can be improved by initiatives such as innovative products, adoption of alternative distribution channels, enhanced public education and use of technology which in essence revolves around the consumers’ tastes, preferences, lifestyle and changing demands. The purpose of this study was therefore to explore the factors that influenced the consumption and market growth of life assurance among consumers. The study was carried out at Daystar University Nairobi targeting 96 postgraduate students. The research methodology employed was descriptive research design and simple random sampling was used as the sampling technique. Data was collected using questionnaires and later analyzed using SPSS version 23. The data was presented using frequency tables and figures. The study found that there was low level of awareness of life assurance and unique strategies and value propositions needed to be adopted by life assurers to increase market penetration. The respondents rated life assurance as being moderately important and although they were risk averse, they seemed to opt for other forms of risk management. The majority of the respondents lacked of awareness on significance, cost implications and reputation of insurance companies, perception towards life assurance was negative. The study recommended that there was need for concerted efforts towards education of the public on the nature, significance and benefits accrued from life assurance. Also, life assurers should develop customized products that address the specific needs of the youth basing the same on income levels, social status, segment needs, changing lifestyles and economic trends. Description: Thesis URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3294 Files in this item: 1
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Mwaura, Nancy Njeri (Daystar University, May , 2013)
[more][less]Abstract: The purpose of this study was to analyze leadership strategies employed by top 40 under 40 executives in Kenya in relation to high performance. The objectives of the study were to identify the characteristics of the young successful executives, to establish the challenges that the young executives faced and to determine the leadership strategies employed by the young successful executives to achieve high performance. The study was descriptive in approach. Sources of data included questionnaires which were the primary sources of data while secondary data included journals, books and articles. A census population of 79 young executives was involved in the study as the sample population of the top 40 under 40. The findings were analyzed through SPSS and report presented by frequency tables, chi square and cross tabulation tables. The findings show that the young executives have leadership traits similar to empirical literature. These leadership traits included being ambitious (96%), articulate (98%) and perceptive (94%). The findings indicated that the young executives faced similar challenges found in empirical literature which included; understanding changing employee values (74%), getting support from the board of directors (56%) and growing leaders within the organization (72%). The leadership strategies were also similar to empirical literature and included the use of a strategic plan (90%) and the use of soft skills such as influence (92%). On further analysis through chi square, a strong relationship was found between board support and innovation with a lamda of .64 which indicates that board support enhances innovation. The study recommends that leadership traits should be detected early so that they can be natured and developed early. Mentorship programs are recommended in order to share experiences and knowledge. The study further recommends a research on whether the success of the top 40 under 40 is long term or just a hype by the media. Description: Theses URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3167 Files in this item: 1
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Nathalie, Malay Nzale (Daystar University, School of Business and Economics, May , 2012)[more][less]
Abstract: The purpose of this study was to evaluate the effect of the extrinsic reward systems offered to employed refugees on their productivity and motivation to work and their subsequent effect on employee commitment and retention at work in Kakuma refugee camp. The objectives of this study were to identify the existing extrinsic rewards for employed refugees in Kakuma refugee camp, determine the effect of the extrinsic rewards on their commitment and retention levels, find out their satisfaction levels with extrinsic rewards, establish the factors that influence their performance and establish strategic interventions that can be adopted to enhance productivity and commitment among employed refugees in Kakuma camp. Exploratory and descriptive designs are the research designs that were used to collect data to portray accurate information on the extrinsic rewards implemented in Kakuma Camp. The research instruments which facilitated the collection of data were questionnaires and interview schedules. The sampling procedure relevant in this study to achieve the objectives in the most effective and efficient manner were purposive sampling and random sampling. Data was coded and entered into Statistical Package for Social Sciences (SPSS). The findings of this study reveal that the extrinsic reward received by employed refugee as salary was incentive, thus monetary reward. Though the majority of the respondents did not recognize non-monetary rewards offered by the employer such as trainings, bicycles, food, days off, and parties at the end of year, some organizations offered those rewards to their employees. The findings showed that commitment and motivation of employees were influenced by the extrinsic rewards, while, satisfaction level and productivity were largely affected. The findings also displayed factors such as performance appraisals, salary and benefits surveys influenced their performance that led to poor productivity. Reward system therefore was among the main factors that influenced employee refugees’ productivity. Basing on the research findings, the study has recommended the development of a reward system that aligns job performance with the rewards while ensuring that both monetary and non monetary rewards are offered to employed refugees. Moreover, the rewards system should value employees’ qualification, job performance and length of service in order to yield motivation and increased job productivity Description: Master of Business Administration in Strategic Management and Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3481 Files in this item: 1
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Matete, O. George (Daystar University, School of Business and Economics, May , 2014)[more][less]
Abstract: The purpose of this study was to assess the effect of total quality management principles on business performance with focus on Kenya Ports Authority. In doing so the study was guided by the following objectives : to identify the TQM principles used, to assess TQM principles influence on business performance and to determine the challenges in the implementation of TQM. The literature review focussed on the concept of quality by assessing the various definitions and views of numerous authors. A general framework of what quality was all about was discussed under the elements of quality and the eight principles of TQM and business performance. A population of 150 management staff was used for the study and primary data for the research was collected using a structured questionnaire which comprised both closed-ended and open-ended questions. As far as the TQM principles were being implemented effectively within the organization, 35(29.17%) of the respondents pointed at top management support, 15(12.5%) cited employee involvement, while 5(4.17%) mentioned process approach and 4(3.33%) mentioned systems approach. One of the recommendations of this study was for KPA to build trust amongst the staff so as to improve team work. This would enhance productivity and also improve upon employee involvement which is a key TQM principle. The findings indicated that about 44.2% of the respondents were nearing the retiring age of 60 while 21.7 % had attained secondary level education. In terms of the impact of TQM on businesss performance,18.2% agreed that the volume of business had increased in the last two years compared to those previous years.. The study recommends that since production cost was high which contributes to high pricing of KPA’s services there is the need for the company to diversify its key portfolio in order to spread the overhead cost to reduce the unit cost of services as quality management practice. Description: Master of Business Administration in Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3501 Files in this item: 1
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Makory, Arthur Peter (Daystar University, School of Business and Economics, May , 2012)[more][less]
Abstract: Speculation and shortages of commodities is one of the biggest challenges facing the Kenyan economy. This has therefore resulted in a change in behavior by many consumers as a result of this imminent shortage and speculation. The main objectives of this study were, to establish the reaction of consumers when there was speculation that there would be a shortage of commodities, to differentiate the buying behavior of consumers in Umoja and Kibera on speculation and shortages of commodities, and lastly to determine the factors that influenced the decision making of consumers. This consumer behavior study was aimed at helping the government and the various stakeholders in the economy to better understand the behavior of consumers under these harsh circumstances. The key findings of the research showed that any speculation about an imminent shortage of commodities in the economy was bound to spark reaction from consumers in the market. When there was speculation that price of a commodity would go up consumers who earned between Ksh.25, 000 to Ksh. 250,000 would buy commodities in large quantities as compared to those who earned below Ksh. 20,000. This is because they had more disposable income compared to those earning below Ksh. 20,000. Lastly, price played a big role when it came to decision making on the purchase of a commodity. From the findings of the research, the researcher recommended that speculation should be avoided as it can make a bad situation worse. When there is looming shortage of commodities it is appropriate for consumers not to resort to panic buying as it will create a crisis because the scarce commodity will be bought in large quantities and this will result in prolonged shortage of the commodity. Description: Master of Business Administration in Marketing URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3701 Files in this item: 1
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Makory, Arthur Peter (Daystar University, May , 2012)
[more][less]Abstract: Speculation and shortages of commodities is one of the biggest challenges facing the Kenyan economy. This has therefore resulted in a change in behavior by many consumers as a result of this imminent shortage and speculation. The main objectives of this study were, to establish the reaction of consumers when there was speculation that there would be a shortage of commodities, to differentiate the buying behavior of consumers in Umoja and Kibera on speculation and shortages of commodities, and lastly to determine the factors that influenced the decision making of consumers. This consumer behavior study was aimed at helping the government and the various stakeholders in the economy to better understand the behavior of consumers under these harsh circumstances. The key findings of the research showed that any speculation about an imminent shortage of commodities in the economy was bound to spark reaction from consumers in the market. When there was speculation that price of a commodity would go up consumers who earned between Ksh.25, 000 to Ksh. 250,000 would buy commodities in large quantities as compared to those who earned below Ksh. 20,000. This is because they had more disposable income compared to those earning below Ksh. 20,000. Lastly, price played a big role when it came to decision making on the purchase of a commodity. From the findings of the research, the researcher recommended that speculation should be avoided as it can make a bad situation worse. When there is looming shortage of commodities it is appropriate for consumers not to resort to panic buying as it will create a crisis because the scarce commodity will be bought in large quantities and this will result in prolonged shortage of the commodity. URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/2994 Files in this item: 1
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Loomu, Daniel Tipape (Daystar University, School of Business and Economics., June 1, 2012)
[more][less]Abstract: Many of profit and non-profit organizations have been challenged in realizing effective projects or programs. This is the ability of the projects or programs in realizing envisaged or planned objectives. Effectiveness is therefore a challenge to both small and large organizations. The notion of strategic alignment has been concept surrounding organization effectiveness as a basis to gauge success. This research was therefore on assessing on the role of strategic alignment in project effectiveness, with the main focus on youth groups or enterprises in Kajiado County funded through YEDF Constituency Youth Enterprise Scheme (C-YES). A sample of 92 respondents (members) derived from 48 youth projects were randomly selected from the target population for the study. From the findings, the researcher suggested the following recommendations; that the youth groups should be trained on entrepreneurship and business management skills before commencement of projects. Secondly, public and private institutions should formulate policies and strategies that address the challenges facing the youth across the various regions in the republic. There is also the need to speed up the time taken to vet and processing of loans. And lastly, that youth groups need to constantly seek guidance regarding projects running. Description: Master of Business Administration Thesis URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3297 Files in this item: 1
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Bartenge, Geoffrey K. (School of Business and Economics, Daystar University, May , 2012)
[more][less]Abstract: Kenya Co-operative Creameries has dominated the Dairy industry in Kenya since its inception in 1925. In 1992, the industry was liberalized and this ushered in several new private small-scale milk processing firms. Some of these have grown from small-scale level through the medium stage to large-scale milk processing plants. The objectives of the research were to establish the business strategies adopted for growth and performance of medium-sized milk processing plants in Kenya, examine the strategic challenges that were facing the medium-sized milk processing plants and recommend appropriate business level strategies to enhance sustainable growth and performance. Historical and descriptive research were used in carrying out the study in which seven medium-sized milk processing plants were sampled, using the purposive and stratified sampling method. The research instruments used were questionnaires administered to the managers and junior staff. Interviews were conducted with the chief executive officers. Data collected were analyzed using the package for analysis software and findings were presented in percentages. The findings of the study showed that the medium-sized milk processing plants in Kenya used product and market development strategies for sustainable growth and performance. The major challenge influencing their growth and performance was mainly due to the stiff competition in the market from the large-scale players who enjoy the benefits of the economies of scale. The other factor that affected their operations was the unreliable supply of raw milk from the farmers. Inconsistent supply of market products implied that the milk plant was not optimizing on capacity utilization. The study recommended that the medium-sized milk processing plants adopt high impact product and market development strategies based on the Ansoff product-market matrix (Robert, 1996). The study further suggested that the milk plants should build capacity in partnership with stakeholders within their milk catchment areas to enhance milk production at farm level, and investment in standby generators in order to mitigate the power outages that impacts on the efficiency and smooth operations of the plants. Description: Thesis URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3242 Files in this item: 1
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Wamalwa, Victoria Nekesa (Daystar University, School of Business and Economics, June , 2013)[more][less]
Abstract: The purpose of the study was to assess the challenges facing pension fund managers and their effects on portfolio performance. Its objectives were to establish the challenges faced by pension fund managers in investing pension funds, determine the effects of pension fund investment regulations on pension fund managers’ portfolio performance and establish ways in which pension fund managers minimized the effects of the challenges. The study adopted the descriptive research design. Its population was seventeen pension fund managers operating in Kenya. The Questionnaire was used as a data collection tool and a census approach was used to select all the 17 pension fund managers registered by the retirement benefits authority to participate in the study. Data was analyzed using the Statistical Package for Social Science (SPSS) version 20 and summarized in descriptive statistics such as frequencies, percentages. The study found that pension fund managers faced challenges in the investment of their portfolio, hence impacting on the general performance. To minimize the effects of the challenges, 59% of the respondents suggested that insurance policies should be taken, 22% suggested reducing the rate of returns declared and entering into strategic partnerships at 85%. The study concluded that pension fund managers faced different challenges in the management of pension funds which influenced the performance of their portfolios. That the pension fund management regulations greatly influenced portfolio performance as it dictated the amounts that could be invested. The recommendation of the study was that pension fund regulators should enter into negotiations with pension fund managers to agree on the best way they could reduce the rigidity on the guidelines governing pension fund management without necessarily putting the pension funds at a risk. Description: Master of Business Administration in Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3412 Files in this item: 1
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Psiwa, Jane Tipitip (Daystar University, School of Business and Economics, April , 2016)[more][less]
Abstract: The purpose of this study was to assess challenges facing the implementation of the County Integrated Development Plan (CIDP) in Narok County Government. The study utilized a descriptive survey research design. The target population comprised of 10 County Executive Committee Members, 22 County Chief Officers who report to CECs and 62 directorates of the respective functional sections or units of the government in Narok County. The study utilised a census technique of data collection meaning the target population was studied. A self-administered questionnaire containing open-ended and closed questions was used to obtain primary data while data was analysed using descriptive and inferential statistics. The major findings of the study were that NCG employees were involved in the formulation of the CIDP, the CIDP had been implemented to a moderate extent, NCG had met less than 50% of the performance targets as well as less than 50% CIDP development projects or interventions, the CIDP of NCG is comprehensive as per the requirements of the constitution of Kenya 2010, NCG indeed experienced financial-related challenges, human resource- related challenges and leadership-related challenges in the process of implementing the CIDP. The findings also revealed that national government policies and legislation and organization culture influenced the implementation of the CIDP. Based on the findings, the study concluded that NCG had implemented the CIDP to a moderate extent. The study also concluded that financial-related challenges, human resource-related challenges, leadership- related challenges, national government policy and legislations and organization culture of NCG had a significant relationship with the implementation of CIDP in NCG. Finally, the study recommends that the national government of Kenya should disburse funds to the county governments regularly and on time, NCG should review their style of leadership to a transformational and consultative style, and that the national government should review the national legislations and policies that govern the operations of county governments. Description: Master of Business Administration in Strategic Management and Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3704 Files in this item: 1
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Machasio, Lillian N. (Daystar University, School of Business and Economics., March , 2015)
[more][less]Abstract: Competencies enable employees to achieve results thereby creating value that can be used by an organization to gain competitive advantage. The purpose of this study was to conduct an assessment of core competencies as a strategy in gaining sustainable competitive advantage: a case of Krones Life Cycle Service Centre East Africa Limited. The study adopted descriptive survey design to achieve an in depth study and description of the core competencies in use, together with the unique resources and capabilities. The population comprised of all 88 employees of Krones Life Cycle Service Centre East Africa Limited at the time of the study. Data was collected using questionnaires and presented in the form of tables and charts. The study concludes that: a particular competitive advantage over rivals in one aspect of competition may help the firm better serve the customer in that particular aspect. The study recommends that; companies should strive to have an edge over its rivals in securing customers as well as defending themselves against competitive forces so as to attain the competitive advantage; companies should work towards possessing a sustainable competitive advantage through embracing value-creating processes and positions that cannot be duplicated or imitated by other firms that lead to the production of the normal rents; since core competencies may not be easily replicated by competitors, they are better suited in building sustainable competitive advantage in organizations; and that to succeed in building a sustainable competitive advantage, a firm must try to provide what buyers will, perceive as superior value. Description: Masters of Business Administration in Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3309 Files in this item: 1
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Sheila, M.Mwangi (Daystar University, School of Business and Economics, July , 2015)[more][less]
Abstract: Multinational Corporations are steadily growing their business in the developing countries through corporate diversification. The reason for entry of MNC’s into new markets with new products will be discussed in this paper with the assumption that corporate diversification strategies build market dominance. The study was guided by three objectives; to identify how General Electric had undertaken corporate diversification strategies in Kenya, to evaluate GE’s market dominance in Kenya in relation to corporate diversification strategies, and to determine the key market dominance drivers of corporate diversification strategies. The target population comprised 136 employees of General Electric in Nairobi office. Questionnaires were used as the main data collection instrument. A pre-test was carried out to establish validity and reliability. The researcher adopted a descriptive case design. Out of 136 questionnaires administered, a total of 82 filled questionnaires were returned. The study found out that GE had employed corporate diversification strategies through employing its resources, capabilities and competencies and that GE Kenya had undertaken product-market diversification. The study also found a positive relationship between corporate diversification and market dominance, with corporate diversification building market dominance for GE Kenya. The study also brings out the market dominance drivers with the case of GE, some of which were, risk management, bargaining power and reduced business seasonality. The study recommended that GE needs to provide a clear cut identification of activities related strategies to dominate the Kenyan market both at the institution’s level and also at the level of regulators. Description: Master of Business Administration in Marketing URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3449 Files in this item: 1
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Mailu, Faith Mwikali (Daystar University, School of Business and Economics, 2012)[more][less]
Abstract: The study did an assessment of debtors management practices amongst large and medium firms, a case of Machakos town in Kenya. The study sought to find out the debtor management practices used by the firms; to identify challenges facing debtor management practices by the firms; and to identify policies employed to counter challenges facing debtor management in Machakos Town. Stratified sampling was used to select a sample for the study where analysis was done using descriptive statistics and percentages and data presented in tables and graphs. One key finding was that these firms did not have established procedures for overdue account. However, the study found out that these firms used the 5cs of credit when evaluating the creditworthiness of a buyer. It was thus concluded that debtors management practices amongst these firms were limited, though a significant number of firms often grant credit to their customers which can be attributed to lack of financial management skills. It was hence recommended that these firms should employ more qualified staff to enable them keep track of debtors’ accounts in a more informed manner and only warrant credit on a case by case basis to avoid a higher risk of non-repayment. Description: Master of Business Administration in Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3668 Files in this item: 1
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Njagi, Lily Wanjiru (Daystar University, School of Business and Economics, 2012)[more][less]
Abstract: The importance of employee training and development programs cannot be overemphasized. In Human Resource Management there are various characteristics that differentiate one individual from another. This study aimed at assessing the effects that staff training and development programs have on the employees of National Industrial Credit (NIC) Bank. In specific, the study looked at the following objectives; to identify the reasons why NIC Bank embarks on training its employees, to establish the importance that training and development programs have on NIC Bank employees and to assess the effects of employee training and talent development on the performance of NIC Bank. The study applied a descriptive research design and the target population consisted employees working from different branches of the NIC Bank. Stratified sampling technique was used to select individual respondents. Data collection was mainly through the use of the questionnaires and interviews and the study utilized both structured and unstructured questionnaires. The study findings were analysed through the use of quantitative and qualitative analysis and presented through the use of tables and charts. This assisted in answering the research questions and making conclusion and recommendation of the study. Findings from the study demonstrated that, training and development programs in NIC Bank have been a major factor in improving the performance at the bank. The study concluded that motivated employees are an asset to any organization that supports an organization to achieve its business objective. One way of motivating the human resource is creation of relevant training and development programs that give the employees knowledge and skills to gain a competitive advantage. Description: Master of Business Administration in Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3669 Files in this item: 1
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Sing’ombe, Jacqueline Kerubo (Sing’ombe, J. K., (2017). An Assessment of Effects of Working Capital Management on the Financial Performance in Security Services Companies: A Case of G4s Kenya Limited. Daystar University, School of Business and Economics, 2017)[more][less]
Abstract: Working capital management is fundamental in any given organization. Companies can improve on their overall performance by maintaining an optimal level of working capital that accurately balances liquidity and profitability. The study was an assessment of effects of working capital management on financial performance in security services companies: A case of G4S Kenya Limited. The study was aimed at establishing the effects of accounts receivable period on financial performance in security services companies; to determine effects of accounts payable period on financial performance in security services companies; to examine the effects of inventory conversion period on financial performance of security services companies; and to assess the effects of cash conversion cycle period on financial performance of security services companies. Stratified random sampling method was employed to select a sample size of 62 from the various categories. Data analysis was carried out after data was collected by use of questionnaires, correlation and regression analysis. Data analysis was done using Statistical Package for Social Science version 21. From the findings of the study, a positive link between the accounts receivable and financial performance was established; a negative relationship between period of accounts payable and financial performance was determined; a negative relationship between inventory conversion period and financial performance was found and an inverse relationship between cash conversion cycle period and financial performance was recognized. Consequently, conclusion made was effective management of accounts receivables, accounts payables, inventory and a negative cash conversion cycle increased the financial performance of the company. Description: Master of Business Administration in Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3670 Files in this item: 1
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Salome, Nkatha Mwirabua (Daystar University, School of Business and Economics, June , 2013)[more][less]
Abstract: The retention of employees has been shown to be significant to the development and the accomplishment of the organization’s goals and objectives especially in building competitive advantage over other organizations in the phase of increased globalization. The overall objective of the study was to assess employee retention strategies used to reduce employee turnover by NGOs involved in humanitarian and development projects. The study was guided by the following specific objectives; To explore the employee retention strategies used by NGOs involved in humanitarian and development projects, to explore the level of employees’ job satisfaction in NGOs involved in humanitarian and development projects and to explore the effects of these strategies on employee turnover in NGOs involved in humanitarian and development projects. The study reviewed both theoretical and empirical literature where employee satisfaction, retention and turn over were explored. The research employed exploratory research design and the target population comprised a total of 800 employees, 500 working at CARE Kenya and 300 at ALIN. The study employed convenience and purposive sampling design to select a sample size of 80 respondents using a sample ratio of 5.3. Questionnaires were used as the main data collection instruments and included both closed and open-ended questionnaires. Pre-testing of the questionnaire was undertaken for validity and reliability. Descriptive statistical data analysis method was applied to analyze the gathered data using a Statistical Package of Social Sciencies (SPSS). The analyzed results were presented on tables and charts to give graphical presentation of the study findings. Finally, recommendations and conclusions were made. Description: Master of Business Administration in Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3450 Files in this item: 1
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Koech, Lily Cherono (Daystar University, School of Business and Economics, 2013)[more][less]
Abstract: The study was an assessment of the factors affecting the performance of outsourced ATM service among commercial banks in Kenya. Following the huge investment and high monitoring costs of ATMs in Kenya, many financial institutions in Kenya have opted to outsourcing the ATM services. Outsourcing in this study was taken to mean the supply of ATM maintenance and repair services. One outsourcing firm known has been responsible for supplying outsourced ATM services to 23 of the commercial banks in Kenya. The research design employed in this study was descriptive. The population of this study was 43 commercial banks. The target population of this study comprised of information technology managers and ATM Managers in 23 commercial banks in Kenya conducting outsourced ATM services. This allowed for generalization of the findings to the whole population. The sample size was 46 managers from the 23 commercial banks. Primary data was collected using structured questionnaires. Data analysis involved two types of statistics: descriptive statistics and inferential statistics. Results indicated that the factors influencing ATM outsourcing were; Increased Productivity, Concentration on Core Activity, Increased Capacity, Cost, Technology, lack of manpower, Efficiency and Speed. The findings indicated that service quality affected the performance of outsourced ATMs services positively. In addition, the study found that change in operating environment had a positive relationship with the performance of outsourced ATM services. Commercial banks should therefore continue with strategic planning mechanisms. Such plans should include provisions for continuous environmental scanning where banks scan the environment for opportunities and threats. Description: Master of Business Administration in Strategic Management, and Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3672 Files in this item: 1
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Koech, Lily Cherono (Daystar University, 2013)
[more][less]Abstract: The study was an assessment of the factors affecting the performance of outsourced ATM service among commercial banks in Kenya. Following the huge investment and high monitoring costs of ATMs in Kenya, many financial institutions in Kenya have opted to outsourcing the ATM services. Outsourcing in this study was taken to mean the supply of ATM maintenance and repair services. One outsourcing firm known has been responsible for supplying outsourced ATM services to 23 of the commercial banks in Kenya. The research design employed in this study was descriptive. The population of this study was 43 commercial banks. The target population of this study comprised of information technology managers and ATM Managers in 23 commercial banks in Kenya conducting outsourced ATM services. This allowed for generalization of the findings to the whole population. The sample size was 46 managers from the 23 commercial banks. Primary data was collected using structured questionnaires. Data analysis involved two types of statistics: descriptive statistics and inferential statistics. Results indicated that the factors influencing ATM outsourcing were; Increased Productivity, Concentration on Core Activity, Increased Capacity, Cost, Technology, lack of manpower, Efficiency and Speed. The findings indicated that service quality affected the performance of outsourced ATMs services positively. In addition, the study found that change in operating environment had a positive relationship with the performance of outsourced ATM services. Commercial banks should therefore continue with strategic planning mechanisms. Such plans should include provisions for continuous environmental scanning where banks scan the environment for opportunities and threats. URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3033 Files in this item: 1
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Sabout, Lea Bertille (Daystar University, May , 2013)
[more][less]Abstract: This study aimed at identifying the factors that contribute to employees’ satisfaction at Medecins d’Afrique. Three objectives were formulated: to determine factors which contribute to employee’s job satisfaction at MDA, to investigate the practices that MDA uses to satisfy its employees and to assess the level of job satisfaction among Medecins d’Afrique employees. The study employed a descriptive design as it sought to determine the employees’ satisfaction factors. A total of 63 questionnaires were administered to employees of MDA. Some of the key findings to this study showed indicated that motivation programs that have been put in place at MDA have helped in improving employee’s satisfaction. The findings of the study provided the critical success factors that could contribute to employee’s satisfaction in MDA which included providing competitive pay, according trust of employees by management to make correct decision in the work place, by giving incentives, providing training and education opportunities, provision of appropriate resources and equipment for work, recognition and reward for outstanding performance and providing good working conditions. Accordingly, the following recommendations among others were put forward. First, remuneration package and benefits of employees should be competitive to attract and retain them. This way, they will remain productively loyal and committed to the organization. Secondly, MDA should improve the working conditions which should include flexible working hours. Lastly, training and educational opportunities should be provided within the organisation. Main committees such as audit, remuneration committee should be established in the organisation. URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/2993 Files in this item: 1
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