• Effectiveness of performance contracting on public service delivery: a study of the state department of Devolution in Kenya

  Waithaka, Regina N. (Daystar University, School of Human and Social Sciences, 2016)

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  Abstract:	In Kenya, performance contracts originated from the perceptions that the performance of the public sector had been consistently falling below the expectations of the public. As part of reforms, the Government of Kenya adopted the application of performance contracts in the management of the public service by the year 2004. A lot of research had been carried out on performance contracting but had not focused on the effects of performance contracting on public service delivery in the State Department of Devolution (SDD), hence the necessity of this study. The objectives of this study were to establish the perceptions of civil servants on performance contracting system in SDD, to assess the level of involvement of civil servants in performance target setting in SDD, to establish the effects of planning on service delivery and to examine the challenges experienced in the implementation of performance contracting in SDD. The research worked with a target population of 75 civil servants. It utilized a descriptive research approach; stratified random sampling technique; data collection tools were questionnaires and interviews. Data analysis was done using SPSS version 20.0. Study findings indicated that since introduction of performance contracting, service delivery in the State Department of Devolution had improved. Also identified were challenges facing the implementation of the performance contracts such as inadequate capacity and resources; and lack of acceptability of performance contracting system by some of the employees. The study recommended that there could be continuous training of the employees to increase their understanding of the concept of performance contracting. Adequate resources be provided to enable the employees achieve their targets and hence improve service delivery.
  Description:	Master of Arts in Monitoring and Evaluation
  URI:	http://repository.daystar.ac.ke/xmlui/handle/123456789/3534

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  Effectiveness o ... of Devolution in Kenya.pdf   (205.9Kb)
• Effectiveness of Behavioral and Rational Emotive Behavior Therapies on Conduct Disorder among Juvenile Delinquents in Selected Rehabilitation Schools in Kenya

  James, Naomi (Daystar University, School of Human and Social Sciences, May , 2016)

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  Abstract:	This study set to establish the effectiveness of behavior and rational emotive behavior therapies (REBT) in treating conduct disorder among juvenile delinquents. The objectives of the study were to establish the prevalence of conduct disorder among juvenile delinquents, determine the exposure of juveniles to distressful situations and determine the effectiveness of behavior and REBT therapies in treating conduct disorder. The study sample was drawn from Kabete and Wamumu rehabilitation schools in Nairobi and Kirinyaga counties respectively. A sample size of 94 respondents was drawn out of a population of 167 using purposive sampling procedure. This study used quasi-experimental design and quantitative data was collected in three time series. The Child Behavior Checklist Youth Self Report for ages 11-18 (2001) questionnaire was used to assess symptoms of conduct disorder. This questionnaire has proven validity and reliability of 0.82. Data was analyzed using Statistical Package for Social Studies (2011) and included bivariate, multivariate and multimodal analysis. The study established that the prevalence of conduct disorder was 36.5%, and respondents who presented with other psychological disorders were more likely to have conduct disorder: anxious depressed (OR=0.050, 95% CI: 0.110-0.255; p=<0.0001), internalizing anxiety (OR=0.067, CI: 0.024-0.187; p=<0.0001). Moreover, experiencing distressful events was significantly associated with the occurrence of conduct disorder. The study established a statistically significant reduction of conduct disorder symptoms from a mean of 19.96 at baseline to 8.26 at post-treatment two and this was significant at p<0.001, indicating the effectiveness of behavior and REBT therapies in treating conduct disorder. Based on the study findings, it is recommended that behavior and REBT therapies be integrated in the juveniles’ rehabilitation program.
  Description:	Doctor of Philosophy in Clinical Psychology - abstract
  URI:	http://repository.daystar.ac.ke/xmlui/handle/123456789/3533

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  Effectiveness o ... ation Schools in Kenya.pdf   (337.5Kb)
• The effect of downsizing on employee performance A case study of Postbank

  Ongere, Esther Kemunto (Daystar University, School of Human and Social Sciences, April , 2013)

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  Abstract:	Downsizing is defined as a deliberate organizational decision to reduce the workforce in order to increase organizational performance. There are various strategies used in downsizing, namely workforce reduction, work redesign, and systemic strategies. Downsizing using the workforce reduction strategy has been regarded as the harshest way of improving efficiency, productivity and worker competencies because of its impact on both the victims and survivors. For the purpose of this study, the word ‘downsizing’ has been used to refer to ‘workforce reduction’. The objectives of the study were to analyze the process of downsizing by Postbank, the effects of downsizing on its employees and the challenges faced by the organization as a result of downsizing. This study set out to investigate the effects of downsizing on employee performance. The researcher adopted a descriptive research design. The target population for this study involved employees of Postbank, head office in Nairobi. A representative sample was drawn from this population using stratified random sampling. The research instruments used were questionnaires, interview and focus group discussions. Data collected were analyzed using the SPSS computer package version 21 and findings were presented in percentages. The findings of the study revealed that downsizing at Postbank had negative effects on employee performance. The major effects were low job satisfaction, low commitment levels, lack of motivation and lack of trust in the organization. The major challenge facing the organization was loss of skills and knowledge and customer service. The study recommended measures such as managing on change and transition motivate and manage survivors as well as effective organizational communication. The study further suggested on research of downsizing on organizational performance at Postbank and its long term effects.
  Description:	Master of Business Administration in Strategic Management
  URI:	http://repository.daystar.ac.ke/xmlui/handle/123456789/3532

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  The effect of d ... n employee performance.pdf   (243.7Kb)
• Effect of Organizational Culture Types on A Company’s Innovation: A Case of Uap Life Limited Nairobi, Kenya

  Kamunyu, Samuel W. (Daystar University, School of Business and Economics, December , 2016)

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  Abstract:	The study sought to establish the effect of organizational culture types on a company’s innovation: a case of UAP life limited. The objectives of the study were to determine the organizational culture type present in UAP Life Ltd, identify the dominant form of innovation in UAP Life Ltd, and examine the relationship between organizational culture types and innovation at UAP life Ltd.In order to meet the required goal of the research study; the researcher applied a descriptive research design. The study used a census of the target population in choosing the all employees at UAP Life Kenya who made up 62 employees. The study data was primary in nature and was collected using questionnaires, which were analyzed descriptively using SPSS and the results presented in form of tables and figures for interpretation. The study found out that market culture type was the most visible culture type at 95%. The study also found out that the dominant form of innovation at UAP Life was the business model innovation with 80% who selected it as the dominant form of innovation at UAP Life. Also, the majority of the respondents at identified market culture to be most important in nurturing innovation at 90% with emphasis on competitive actions and customer centricity and winning in the marketplace as important factors of innovation.The study recommended that for UAP Life insurance to be a product leader and innovator there is needed to emphasize on new resources and creating new challenges. More to this, the definition of success for UAP Life should not only focus on the efficiency but also effectiveness in that there should be dependable delivery, smooth scheduling and low-cost production in all organisation processes. Despite the fact that there are four culture types, the study recommended that there should be a blend in the adoption of the culture in UAP Life.
  Description:	Master of Business Administration in Strategic Management
  URI:	http://repository.daystar.ac.ke/xmlui/handle/123456789/3531

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  Effect of Organ ... Limited Nairobi, Kenya.pdf   (283.9Kb)
• The Effect of Corporate Governance on the Success of Credit Guarantee Schemes in Kenya: A Case of African Guarantee Fund for Small and Medium-Sized Enterprises

  Obengele, Joshua O. (Daystar University, School of Business and Economics, June , 2016)

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  Abstract:	Many different types of financial instruments have been developed globally to enable access to finance by Small and Medium Sized Enterprises in the form of credit guarantee schemes. However, a number of such schemes have been unsuccessful and have ended up collapsing or being wound up. A number of studies have concentrated on the design and many other technical aspects of the schemes as reasons for their failures. The purpose of this study was to establish the effect of corporate governance on the success of credit guarantee schemes in Kenya using AGF as a case. The research objectives were to identify key areas of corporate governance in AGF, to establish the effect of corporate governance on the success of credit guarantee schemes in Kenya, and to investigate challenges faced by credit guarantee schemes in embracing corporate governance for their success. Case study design was used in this study. The population for this study was 37, the entire staff at AGF; the sample size was 25 people. Purposive sampling was used in the selection of respondents and primary data was collected through questionnaires and interviews; secondary data was collected through document reviews. The data was analyzed using Statistical Package for the Social Sciences (SPSS) software version 20. Data presentation was done through frequencies, tables and figures. The findings of the study were that ownership structure played a critical corporate governance role at AGF; corporate governance has an effect in the sustainability of AGF; leadership and motivation are key influencers of corporate governance hence also influence the success of AGF; internal controls and operational structures as governance components have an effect on the success of AGF. The study recommends that AGF continues laying emphasis on corporate governance as key influencer of its success and be a role model to other credit guarantee schemes.
  Description:	Master of Business Administration in Strategic Management
  URI:	http://repository.daystar.ac.ke/xmlui/handle/123456789/3530

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  The Effect of C ... dium-Sized Enterprises.pdf   (318.8Kb)

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